Questions Often Asked

  • Where is/are my pet’s located on the aircraft?defra

Pets are secured into the cargo area of the aircraft, this is a unit designed for live animals

  • Is there lighting and heating for my pet/s?

The cargo section of the aircraft for live animals is temperature controlled and dark, this gives the animals the impression it is night time and will often sleep.

  • Can my pets travel in the same kennel?

No and this is due to the pets having equal access to water.

  • Can we arrange to be on the same flight as our pet/s?

Yes this can be arranged, and is based on availability.

  • Does someone check on our pet/s, while they are in flight?

No pets are in a secure unit.

  • Can we send food with our pet/s?

Some airlines will allow a small amount of food enough for one or two meals

  • Can my pet travel with his/hers medication?

Yes pets can travel with a small amount of prescribed medication; a vet must write a letter confirming the active ingredient.

  • Will pet need food for travelling?

Unfortunately pets cannot have food while on route; however a small amount is permissible for the journey.

  • What can my pet have in the travel kennel?

Small blanket or a favourite toy would be allowed, however not bean bags or large duvets.

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